I have two textnow sim cards. I am trying to gwt them working in two phones. The money...

GetHuman-sonyab's customer service issue with TextNow from May 2018

Help with my TextNow issue
The issue in GetHuman-sonyab's own words
I have two textnow sim cards. I am trying to gwt them working in two phones. The money for two accounts has been taken out of my bank account. The app is downloaded in both phones. Both phones have been showing setting up for over an hour now. What is really going on. Have I wasted my money??
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TextNow

Customer service issue
Reported by GetHuman-sonyab
May 25th, 2018 - 4 mons ago
I have an issue with TextNow too
Fixed
Seen by 10 customers so far
Similar issue to 559 others
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Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
TextNow Version Type
Device Used
Timeline
GetHuman-sonyab started working on this issue
May 25th 10:24pm
GetHuman-sonyab indicated the issue is not fixed yet.
May 25th 11:41pm