My account is *****@***.com. I forgot my password. So I clicked on that thinking I woul...

GetHuman-grd's customer service issue with TextNow from May 2018

Help with my TextNow issue
The issue in GetHuman-grd's own words
My account is *****@***.com. I forgot my password. So I clicked on that thinking I would get a 'new' password so I could get into my account, then I could change it. Then TextNow is showing my email as grd****. That is not right, and I can't get into my account. What am I supposed to do at this point? Please advise as I need to get a number assigned to ***.***.****. Also how often do I need to renew the TextNow number that I will be assigned?
GetHuman-grd did not yet indicate what TextNow should do to make this right.
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How GetHuman-grd fixed the problem
I think GetHuman fixed my problem. I didn't do a thing. Just grateful for Get Human. For those having a problem, just include as much information as you can about your specific problem. That way GetHuman has a better understanding and where to look for the trouble you are having. Hooray it is fixed!
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TextNow

Customer service issue
Reported by GetHuman-grd
May 21st, 2018 - 6 mons ago
I have an issue with TextNow too
Fixed
GetHuman-grd shared how to fix
Seen by 5 customers so far
Similar issue to 40 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
TextNow Version Type
Device Used
Timeline
GetHuman-grd started working on this issue
May 21st 1:44pm
GetHuman-grd confirmed the issue is fixed. Hooray!
May 21st 6:20pm