Today, December **, I received an email that my purchase was successful. That I had bou...

GetHuman5600570's Complaint issue with Tesla Motors from December 2020

Help with my Tesla Motors issue
First: share to improve GetHuman5600570's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5600570 may need:
Where was the item purchased, Order number (if applicable), and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5600570's own words
Today, December **, I received an email that my purchase was successful. That I had bought a complete self driving app. That was a complete surprise to me. It said it would take several hours to be installed. This email was sent at *:** pm Dec **. *When I read the email it was around *** pm *TODAY. I I had no knowledge of this purchase and had no desire to order the app. I immediately contacted Tesla and they had me on a chat line. I explained to them that I had NO IDEA of the purchase or when it was purchased, I went out to the car and saw that something had been installed. *The rep from your company explained that once the system is installed after ** hours it becomes part of the car and can not be removed, something that for me is not correct, anything can be installed and reversed. I contacted my credit card company and you billed my credit card * weeks prior to installing the system last night., $**,***. Your representatives explanation was that the system can not be removed because it has been more then ** hours after it was purchased. First of all. I don’t believe that the system can’t be removed after ** hours after it is installed. Regardless the system right now has not been installed for less than ** hours. This is a Fraudulent transaction!!! Furthermore I would NEVER buy this system in Puerto Rico because we have the worst highway system in America with several hundred thousand pot holes and that if you don’t keep both hands on the steering wheel and both eyes on the road you are going to have an accident. Last month in the evening I hit a pot hold on the highway that exploded my front wheel and flattened my rear wheel. The hole was ** inches deep and ** inches wide. I now carry a fully size tire in my trunk. Until today I was very happy with my Tesla and I am also a stock holder who owns hundreds of thousands of dollars in stock. I WANT THE SYSTEM REMOVED NOW!!!!! I WANT A FULL REFUND NOW!!!! I am so disappointed in how Tesla has handled this situation thus far and that they should even have such a policy that you bill someone $**,*** two weeks prior to the installation and then tell the customer after you install it that it can’t be removed. If Elon Musk can put a spaceship into orbit he can certainly remove his software from a car. Please confirm and respond

GetHuman5600570 did not yet indicate what Tesla Motors should do to make this right.

How GetHuman5600570 fixed the problem

We are waiting for GetHuman5600570 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Tesla Motors's attention and get better help faster. Tap below to get started.
Having Tesla Motors issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Tesla Motors

Complaint issue
Reported by GetHuman5600570
Dec 30th, 2020 - 4 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 271 others
0 customers following this

Timeline

GetHuman5600570 started working on this issue
Dec 30th, 2020 8:10pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians