Tesla, just a regular EV unless you pay for the good stuff.

GetHuman5052214's customer service issue with Tesla Motors from July 2020

Help with my Tesla Motors issue
First: share to improve GetHuman5052214's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5052214 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman5052214's own words
We want the features of Full Service ... It appears that the website for Tesla is a bit deceiving. We purchased a Model Y, and believed the content and context of the advertising. Specifically the advertising appears that the comes to you feature is part of the autopilot package. It even states that autopilot included the vehicle coming to you in a parking lot. This is not true as we found out, and we we told after the fact that we would have to pay $*,*** to get that package.
The information on the website is contradictory. You need to dig deep to find out what you get and what you don't get standard on the vehicle.
I would like to show someone from Tesla what I am speaking about on their website. I would like to purchase the "upgrades" that we expected. Possibly at a slightly discounted rate.
As a new Customer we really thought that we would be better taken care of. We also were surprised to find out that several very standard features ( on the vehicles) are considered an upgrade.
We called our sales person, our delivery person, the Burbank dealership, and Tesla Customer service.
How GetHuman5052214 fixed the problem

We are waiting for GetHuman5052214 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Tesla Motors's attention and get better help faster. Tap below to get started.
Having Tesla Motors issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Tesla Motors

Autopilot * Full Service Control?
Customer service issue
Reported by GetHuman5052214
Jul 10th, 2020 - 9 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 333 others
0 customers following this

Timeline

GetHuman5052214 started working on this issue
Jul 10th, 2020 7:13pm