This is starting to border on the ridiculous. I have sent at least three email request...

GetHuman3783194's Complaint issue with Tesla Motors from October 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3783194's own words
This is starting to border on the ridiculous. I have sent at least three email requests for assistance, and have yet to receive a response. Last Friday *****, I called and spoke to a rep. who said the problem was my profile had not been added to my account. I am extremely disappointed with the customer service I have not been receiving regarding this issue!*The problem. After the conversion from the Solar City system to the Tesla app in mid-August, I tried to check my energy production on my rooftop system. I downloaded the app, but when I attempted to log in, it said there were no products associated with the account. As per above, I called, and they were going to correct the problem – said it should be fixed by this past Monday (*****). *I checked the app this morning (*****) and now I get a different message – My home (with a long id number) is not longer in your Tesla account. You have been logged out.*I am unable to access my account to check any energy production, etc. I would appreciate a phone call to let me know you are working to resolve the problem, i.e., adding my system to the Tesla app so that I can access my system online.**Thanks*Chuck Nelson*(***) ***-*****T*****@***.com*Order Number: EN*******

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Tesla Motors

Complaint issue
Reported by GetHuman3783194
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 481 others
0 customers following this

Timeline

GetHuman3783194 started working on this issue
Oct 17th, 2019 5:02pm
GetHuman3783194 indicated the issue is not fixed yet.
Oct 18th, 2019 1:44am