This is starting to border on the ridiculous. I have sent at least three email request...
GetHuman3783194's Complaint issue with Tesla Motors from October 2019
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The issue in GetHuman3783194's own words
This is starting to border on the ridiculous. I have sent at least three email requests for assistance, and have yet to receive a response. Last Friday *****, I called and spoke to a rep. who said the problem was my profile had not been added to my account. I am extremely disappointed with the customer service I have not been receiving regarding this issue!*The problem. After the conversion from the Solar City system to the Tesla app in mid-August, I tried to check my energy production on my rooftop system. I downloaded the app, but when I attempted to log in, it said there were no products associated with the account. As per above, I called, and they were going to correct the problem – said it should be fixed by this past Monday (*****). *I checked the app this morning (*****) and now I get a different message – My home (with a long id number) is not longer in your Tesla account. You have been logged out.*I am unable to access my account to check any energy production, etc. I would appreciate a phone call to let me know you are working to resolve the problem, i.e., adding my system to the Tesla app so that I can access my system online.**Thanks*Chuck Nelson*(***) ***-*****T*****@***.com*Order Number: EN*******
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