We purchased a used **** Model S** with **K miles on it. I am trying to link up the ph...

GetHuman-sdgannon's customer service issue with Tesla Motors from May 2019

Help with my Tesla Motors issue
The issue in GetHuman-sdgannon's own words
We purchased a used **** Model S** with **K miles on it. I am trying to link up the phone to the vehicle but was informed we need to contact the *** number for tesla to change the owner and phone number associated with the vehicle. Teslas voice answer service requests the phone number associated with the vehicle. Since I am trying to link the cell phone to the vehicle I do not have the old number associated to the vehicle.

GetHuman-sdgannon did not yet indicate what Tesla Motors should do to make this right.

How GetHuman-sdgannon fixed the problem
Yes, contacted customer support and had to send:*Color copy or photo of your current driver’s license or state*province ID.*Copy or photo of your title or registration (Bill of sale does not qualify as proof of ownership).*If registering under a business, please include your business card with your name and name of the business*Email address you would like linked to your Tesla Account (your Tesla Account email if you have an existing account)*Full VIN*Home or mailing address*Phone number*Was your vehicle purchased from a private party or *rd party dealership?
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Tesla Motors

Customer service issue
Reported by GetHuman-sdgannon
May 11th, 2019 - 2 years ago
Fixed
GetHuman-sdgannon shared how to fix
Seen by 28 customers so far
Similar issue to 241 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman-sdgannon started working on this issue
May 11th, 2019 11:17pm
GetHuman-sdgannon confirmed the issue is fixed. Hooray!
May 17th, 2019 6:26am
GetHuman-sdgannon confirmed the issue is fixed. Hooray!
May 17th, 2019 6:30am

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