I'm **yrs old with limited mobility & hearing impaired.*This is my second time trying t...

GetHuman-ombirgne's Complaint issue with Tesco from April 2020

Help with my Tesco issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-ombirgne's own words
I'm **yrs old with limited mobility & hearing impaired.*This is my second time trying to place an order to be delivered, the first took me *wks. of trying multiple times every day of those *wks.before I got a slot for delivery.*This order, I have been trying already for * days ,I'm usually a regular customer weekly with my daughter coming from Stewkley to shop at Vimy Rd* Tesco at **-** each Saturday, Both my daughter & myself are in self isolation, she has * sons with covid ** & I can't get there on my own.*I think priority should be given to people like myself who have no way else to get food shopping plus I have been a loyal customer with Tesco for *yrs. my daughter much longer.*Your store is only a short walk to my house on Rothschild Rd* which I used to be able to walk easily but can't any more.*Please, have I got to keep trying many times daily for another wk.?*And is this going to happen every time I need to place an order ?

GetHuman-ombirgne did not yet indicate what Tesco should do to make this right.

How GetHuman-ombirgne fixed the problem
I don't know if the problem is permanently solved, I did get a delivery slot for this Monday by going on line * am Friday morning having tried for*days.I realize how busy all the supermarkets are I don't order a huge amount as I live alone and also don't believe in depriving others when there are in the same situation as myself. Lets see how it goes.
Do you have a customer issue as well?
We can help you get Tesco's attention and get better help faster. Tap below to get started.
Having Tesco issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Tesco

Complaint issue
Reported by GetHuman-ombirgne
Apr 15th, 2020 - a year ago
Fixed
GetHuman-ombirgne shared how to fix
Seen by 5 customers so far
Similar issue to 218 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-ombirgne started working on this issue
Apr 15th, 2020 7:24am
GetHuman-ombirgne confirmed the issue is fixed. Hooray!
Apr 19th, 2020 9:37am