I have a tesco plan mobile phone which I purchased * weeks ago. It is an Iohone and the...

GetHuman760209's customer service issue with Tesco from June 2018

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The issue in GetHuman760209's own words
I have a tesco plan mobile phone which I purchased * weeks ago. It is an Iohone and the number is ***********. I told the sales person I was travelling to USA, I am there now, I have used Iphone in the past on ** network and never had a problem. This phone has run out of money, I have tried top up by phone, it won’t accept my Tesco credit card, which is registered with you, or any if my debit cards. I have tried to top up on line and it will not accept my user name, password, so I have tried to reset both only to fine the system will not accept my phone number, post code or date of birth. This is ridiculous, I am in the States for * weeks, without access to a phone line. I want this matter settled immediately or I will cancel my contract and give Tesco a bad review and go back to **
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Tesco

Customer service issue
Reported by GetHuman760209
Jun 7th, 2018 - a yr ago
I have an issue with Tesco too
Fixed
Seen by 8 customers so far
Similar issue to 281 others
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman760209 started working on this issue
Jun 7th, 2018 4:59pm
GetHuman760209 indicated the issue is not fixed yet.
Jun 7th, 2018 6:58pm
GetHuman760209 indicated the issue is not fixed yet.
Jun 7th, 2018 6:58pm
GetHuman760209 indicated the issue is not fixed yet.
Jun 7th, 2018 6:59pm
GetHuman760209 indicated the issue is not fixed yet.
Jun 7th, 2018 7:00pm