Before contacting them, items GetHuman-delcolli may need:
Account holder name, Account number, Billing address, and Last 4 digits of Social Security number
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-delcolli's own words
We have two charges on our visa from Telus. We do not have any accounts or services with Telus. The the charges were on April **th and **th and both were in the amount of $*.**. There is obviously a scam or fraud involved here. Please advise if you have any record of billing my wife's (Colette Collin) visa? We have contacted visa and they have cancelled her card and asked us to get in touch with you folks to get to the bottom of this.
GetHuman-delcolli did not yet indicate what Telus should do to make this right.
I have an issue with Telus too
How GetHuman-delcolli fixed the problem
We are waiting for GetHuman-delcolli to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!