Mobility - cannot access statements* online for * days without success. Now phone cut...

GetHuman-irenelis's customer service issue with Telus - Phone Service from July 2020

Help with my Telus - Phone Service issue
First: share to improve GetHuman-irenelis's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-irenelis may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-irenelis's own words
Mobility - cannot access statements* online for * days without success. Now phone cut off which is critical to us - we requested password reset...no reply. We are very unhappy with assistance given to us. This would never have happened had you responded- in all the years with your company we have never missed payment- seems like you do not care. We have land line*mobility and business. PLEASE FWD STATEMENTS ON OUR ACCOUNTS BY EMAIL.

GetHuman-irenelis did not yet indicate what Telus - Phone Service should do to make this right.

How GetHuman-irenelis fixed the problem

We are waiting for GetHuman-irenelis to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Telus - Phone Service's attention and get better help faster. Tap below to get started.
Having Telus - Phone Service issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Telus - Phone Service

Customer service issue
Reported by GetHuman-irenelis
Jul 12th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 81 others
0 customers following this

Timeline

GetHuman-irenelis started working on this issue
Jul 12th 2:31pm
GetHuman-irenelis indicated the issue is not fixed yet.
Jul 12th 7:08pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies