TO: Telus RETENTION DEPARTMENT **My television is being moved, and the Telus equipment...

GetHuman378062's customer service issue with Telus - Internet Service from July 2020

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The issue in GetHuman378062's own words
TO: Telus RETENTION DEPARTMENT **My television is being moved, and the Telus equipment (modum & optic box) doesn’t reach.**I need a technician to COME INTO MY HOME, and MOVE MY TELUS TELEVISION & INTERNET EQUIPMENT .*This will require either a lot more cable wires, or a wireless thing, or both.**The technician you sent to my home on May ** at *pm, arrived unprepared for an issue that was explained to customer service at the time of booking. He said he was unable to move my Telus equipment, and did not have the required supplies with him. He would send another technician...*Nobody came or called me.**This is my second attempt to have my service moved. **If you are unable to do this, I will have to switch providers.**Kind Regards,**Heather Lockhart****-***-**********@***.com

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Telus - Internet Service

Customer service issue
Reported by GetHuman378062
Jul 10th, 2020 - 3 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 82 others
0 customers following this

Timeline

GetHuman378062 started working on this issue
Jul 10th 7:14pm

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