I was in Mexico all winter. I had put my phone plan on hold. I have been a customer for...

GetHuman-vhaentje's customer service issue with Telus - Internet Service from May 2019

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The issue in GetHuman-vhaentje's own words
I was in Mexico all winter. I had put my phone plan on hold. I have been a customer for years. All of a sudden I am notified that my account has gone to collections, no warning. When I called from Mexico I was informed I am no longer a customer so have to deal with collection agency. This is outrageous. I need my phone number back. Zero warning and you guys send me to a collection agency after I place my phone on hold for the winter. I have always aid my bills. I am now back (with no Canadian phone) and want this dealt with. Who do I talk to?
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Telus - Internet Service

Customer service issue
Reported by GetHuman-vhaentje
May 8th, 2019 - 2 mons ago
I have an issue with Telus - Internet Service too
Not resolved
Seen by 7 customers so far
Similar issue to 248 others
0 customers following this
Timeline
GetHuman-vhaentje started working on this issue
May 8th 6:18pm
GetHuman-vhaentje indicated the issue is not fixed yet.
May 9th 7:14pm