Telus Customer Service

Contact Telus & solve common issues

Use Telus's Phone Number

Telus's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Telus. Below you will also find the phone and non-phone-based contact information we've gathered.

Telus: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Telus.
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Click below to show 1 more questions, answers, and complete guides to common Telus customer support problems.

Contacting Telus customer support

Below you can compare and contrast the 5 ways to contact Telus by looking at which ones are the fastest and which ones other customers recommend the most for solving Telus customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Telus across the following channels: Phone, Chat, Web.

Phone number / contactWaitVotes
866-558-2273
Customer Service
38 mins121
888-811-2323
Home Phone, Internet, TV
6 mins197
Live Chat at telus.com
Customer Service
2 mins298
Online Help at telus.com
Customer Service
< 2 hrs137
Online Help at telus.com
Customer Service
< 2 hrs282

Recent reasons customers contacted Telus:

want to book contact person for our house when we are away
We are having trouble setting up our new internet service and need some help.
Let then know bill was paid.
Telus Mobility *** *** **** (NOTE no cell service where I am located!!!) My mobility se...
If you check your records I was a customer of Telus (and it's previous names). However...
Can I record a news program?
Yesterday, June********, I talked to a rep, Ken. He fixed a problem with my Smart Home...
Hi my name is Robert E Lee my phone number is * *** *** **** *address ********A Ave. Ed...
I recently moved into an apartment. I had Telus home phone and internet installed. The...
resibi la ropa que ordene las medidas son muy pequenas quiero debolberla
my cell phone no longer charging i think i need new battery do all customer stores do...
I'm unable make account with my telus.
How to deregister my credit card on pre paid plan.
I switched to Telus Mobility weeks ago, and still have not received my sim card. Is the...
I have been trying to talk with an human for days!!!!on demand is not work more than a...

Help me with my issue

Does GetHuman work with Telus?

GetHuman does not work with Telus's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Telus at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Telus's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Telus at a Glance

Telus has 1 chat option
Telus has no customer email
Telus has 2 help forums
Telus has no twitter handle
Telus has no facebook page
Contact information overview

Contacting Other Companies

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