I’m having trouble keeping both my internet and TV going. I’m resetting my internet...

GetHuman-jhparne's customer service issue with Telus - Internet Service from September 2018

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The issue in GetHuman-jhparne's own words
I’m having trouble keeping both my internet and TV going. I’m resetting my internet *-* times a week. Tv seems to reset every night cause each morning the closed captioning is on and I have to set up my favorites list again. Super slow speeds WHEN it works. *-* mbs download speed average. *. The only reason I have cable is for football season and the dvr will record an entire game but will hang up mid game or skip **min out of nowhere. *When is this forced “fiber upgrade” going to pay off? I’m paying for the amazing fiber but I know for a fact it’s the same old coax line that has been here for **years. **I’ve sat on hold over an hour * days in a row*Amazing business model - I can’t even get ahold of you to cancel my service!

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Telus - Internet Service

Customer service issue
Reported by GetHuman-jhparne
Sep 18th, 2018 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 86 others
0 customers following this


GetHuman-jhparne started working on this issue
Sep 18th, 2018 3:20am