Reference number P*************** which was lodged early September.*we have an ongoing...

GetHuman-rthurrow's customer service issue with Telstra from October 2020

49 views | 374 similar | 0 following
Help with my Telstra issue
First: share to improve GetHuman-rthurrow's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rthurrow's next move: talk to Telstra when they open.
Telstra's call center is closed now. We will send GetHuman-rthurrow a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-rthurrow may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-rthurrow's own words
I have been waiting since *nd September to receive a response to the above mentioned complaint. This has not happened and we have charges on our current Telstra bill for * of the mobile numbers!! Cannot get through to Telstra. ... Reference number P*************** which was lodged early September.*we have an ongoing unresolved issue with Telstra in relation to unauthorised debits in relation to * prepaid mobile phones. We have discussed this at length with Telstra and have not received any follow up from Telstra even though we were advised that thIs would happen. We have now received an invoice on our account which includes a charge of $**.** for * mobile services which we have never requested. Currently our mobile services are with Optus. Regardless of you sending us a message requesting a feedback on how this has been handled I would not consider any positives so far. We are very concerned about how this has occurred and how insecure our details are at this time. My next step is to contact the ombudsman and ask for them to follow up with your company. We also, at this point, are considering changing our service to another provider.
We have never ordered prepaid mobile phones from Telstra, and we have * postpaid mobile phones with Optus. We are very concerned that our security has been undermined and very nervous about this.
By discussing this issue and providing the follow up that was promised.
** years but probably not much longer!!
About to contact the telecommunications ombudsman
How GetHuman-rthurrow fixed the problem

We are waiting for GetHuman-rthurrow to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Telstra's attention and get better help faster. Tap below to get started.
Having Telstra issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rthurrow fixes it.
This email address isn't valid

Telstra

Customer service issue
Reported by GetHuman-rthurrow
Oct 3rd, 2020 - 2 years ago
Not resolved
Seen by 49 customers so far
Similar issue to 374 others
0 customers following this

Timeline

GetHuman-rthurrow started working on this issue
Oct 3rd, 2020 5:52am

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies