unable to connect new phone to NBNsetup box. Outsied phones can call the new phone, but...

GetHuman-jbjonmun's customer service issue with Telstra from September 2020

Help with my Telstra issue
The issue in GetHuman-jbjonmun's own words
unable to connect new phone to NBNsetup box. Outsied phones can call the new phone, but when the phone is picked-up there is no connection. Can't call out either

GetHuman-jbjonmun did not yet indicate what Telstra should do to make this right.

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Telstra

Customer service issue
Reported by GetHuman-jbjonmun
Sep 27th, 2020 - a month ago
Fixed
Seen by 5 customers so far
Similar issue to 377 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-jbjonmun started working on this issue
Sep 27th 5:00am
GetHuman-jbjonmun confirmed the issue is fixed. Hooray!
Sep 30th 3:00am