Mrs Brittain in nursing home, legally blind, telephone no. **********, someone has put...

GetHuman-elvagje's customer service issue with Telstra from August 2018

Help with my Telstra issue
The issue in GetHuman-elvagje's own words
Mrs Brittain in nursing home, legally blind, telephone no. **********, someone has put her on message bank and she wants to get rid of it,she doesn't get to the phone in time as MB kicks in after * rings and she can't retrieve messages anyway. I have tried recommended ways to switch it off and nothing works.Why can't we talk to a PERSON.Please do it from your end by ringing her number, she is ** years of age in Bucklands nursing home at Springwood and no one there seems to help her with her problems.
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Telstra

Customer service issue
Reported by GetHuman-elvagje
Aug 22nd, 2018 - a mon ago
I have an issue with Telstra too
Fixed
Seen by 5 customers so far
Similar issue to 69 others
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-elvagje started working on this issue
Aug 22nd 3:29am
GetHuman-elvagje indicated the issue is not fixed yet.
Aug 27th 5:25am