I keep receiving telephone calls purporting to be from Telstra Technical Department tel...

GetHuman-hananian's customer service issue with Telstra from May 2018

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The issue in GetHuman-hananian's own words
I keep receiving telephone calls purporting to be from Telstra Technical Department telling me that I am having errors with my internet and that someone else has access to my computer or internet connection. They want to 'walk me through' a process whereby they will show me all the errors that are occurring on my computer. As I am not a Telstra customer for my internet connection I ask is this genuine or is it a scam to gain access to my computer?
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Telstra

Customer service issue
Reported by GetHuman-hananian
May 24th, 2018 - 6 mons ago
I have an issue with Telstra too
Not resolved
Seen by 8 customers so far
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Last 4 digits of Social Security number
Timeline
GetHuman-hananian started working on this issue
May 24th 7:11am