I keep receiving telephone calls purporting to be from Telstra Technical Department tel...

GetHuman-hananian's customer service issue with Telstra from May 2018

8 views
 | 
124 similar
 | 
1 following
Help with my Telstra issue
First: share to improve GetHuman-hananian's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-hananian's next move: call Telstra.
The best way to get your problem resolved is to tap the button below to start calling Telstra. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-hananian's own words
I keep receiving telephone calls purporting to be from Telstra Technical Department telling me that I am having errors with my internet and that someone else has access to my computer or internet connection. They want to 'walk me through' a process whereby they will show me all the errors that are occurring on my computer. As I am not a Telstra customer for my internet connection I ask is this genuine or is it a scam to gain access to my computer?
GetHuman-hananian did not yet indicate what Telstra should do to make this right.
I have an issue with Telstra too
How GetHuman-hananian fixed the problem
We are waiting for GetHuman-hananian to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Telstra's attention and get better help faster. Tap below to get started.
Having Telstra issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Telstra email you?
This email address isn't valid
Follow this issue
See how GetHuman-hananian fixes it.
This email address isn't valid

Telstra

Customer service issue
Reported by GetHuman-hananian
May 24th, 2018 - 8 mons ago
I have an issue with Telstra too
Not resolved
Seen by 8 customers so far
Similar issue to 124 others
1 customer following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-hananian started working on this issue
May 24th, 2018 7:11am