Hello,** Your seven working days have passed and no-one from Telkom has contacted me...

GetHuman6060642's customer service issue with Telkom from May 2021

8 views | 3020 similar | 0 following
Help with my Telkom issue
First: share to improve GetHuman6060642's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman6060642 got the right customer help using our suggestion.
Before contacting them, items GetHuman6060642 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman6060642's own words
Hello,** Your seven working days have passed and no-one from Telkom has contacted me to talk about this.** I wanted to apply to have my email address, *****@***.com, ported * transferred to my new ISP. You did not afford me that opportunity but chose to cancel my ISP service, and therefore my email service, last night.** NOBODY on your ***** or ***** numbers is prepared to listen to me or even transfer my calls to someone who can help. It is exactly because of this kind of "service" that your customers are being driven away.** Bottom line is that I want to hear from someone who can actually help me to retain my email address. And I would like to hear from that person in less than ** working hours (* six working days or over a week) please.** Regards,** Gordon Hall*****On ********** **:**, Self Service wrote:** Hi *****@***.com**** One of our agents will contact you within two to seven days. Please use the below case*reference number to follow up on your cancellation request.**** TIN******* : *********** All cancellation requests have a standard ** days cancellation notice period.** The final bill can take up to ** days to generate from the date of cancellations.** If you have a DSL or internet service with the different service provider, please ensure you have cancelled with your ISP before we can fulfil your cancellation request. (Applicable to fixed line customers)** Any Telkom services still within the contract period may incur early termination penalties.** Should you have any outstanding queries ** days after you have cancelled your Telkom service, go to https:**tlkm.link*sendanemail. Select Cancellations in the Department field and complete the required fields. You will need to provide a cancellation case*reference*ID number. We will get back to you within * business days.**** * Please Note: *This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to etc, etc.

GetHuman6060642 did not yet indicate what Telkom should do to make this right.

How GetHuman6060642 fixed the problem

We are waiting for GetHuman6060642 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Telkom's attention and get better help faster. Tap below to get started.
Having Telkom issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman6060642 fixes it.
This email address isn't valid

Telkom

Customer service issue
Reported by GetHuman6060642
May 12th, 2021 - 3 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 3020 others
0 customers following this

Timeline

GetHuman6060642 started working on this issue
May 12th 2:13pm