Hello,** Your seven working days have passed and no-one from Telkom has contacted me...

GetHuman6060642's customer service issue with Telkom from May 2021

23 views | 3020 similar | 0 following
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The issue in GetHuman6060642's own words
Hello,** Your seven working days have passed and no-one from Telkom has contacted me to talk about this.** I wanted to apply to have my email address, *****@***.com, ported * transferred to my new ISP. You did not afford me that opportunity but chose to cancel my ISP service, and therefore my email service, last night.** NOBODY on your ***** or ***** numbers is prepared to listen to me or even transfer my calls to someone who can help. It is exactly because of this kind of "service" that your customers are being driven away.** Bottom line is that I want to hear from someone who can actually help me to retain my email address. And I would like to hear from that person in less than ** working hours (* six working days or over a week) please.** Regards,** Gordon Hall*****On ********** **:**, Self Service wrote:** Hi *****@***.com**** One of our agents will contact you within two to seven days. Please use the below case*reference number to follow up on your cancellation request.**** TIN******* : *********** All cancellation requests have a standard ** days cancellation notice period.** The final bill can take up to ** days to generate from the date of cancellations.** If you have a DSL or internet service with the different service provider, please ensure you have cancelled with your ISP before we can fulfil your cancellation request. (Applicable to fixed line customers)** Any Telkom services still within the contract period may incur early termination penalties.** Should you have any outstanding queries ** days after you have cancelled your Telkom service, go to https:**tlkm.link*sendanemail. Select Cancellations in the Department field and complete the required fields. You will need to provide a cancellation case*reference*ID number. We will get back to you within * business days.**** * Please Note: *This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to etc, etc.

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Customer service issue
Reported by GetHuman6060642
May 12th, 2021 - a year ago
Not resolved
Seen by 23 customers so far
Similar issue to 3020 others
0 customers following this


GetHuman6060642 started working on this issue
May 12th, 2021 2:13pm

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