One of the Telkom fibre optic lines for Lynnwood Glen Pretoria runs along the common bo...

GetHuman5307095's customer service issue with Telkom from September 2020

Help with my Telkom issue
The issue in GetHuman5307095's own words
One of the Telkom fibre optic lines for Lynnwood Glen Pretoria runs along the common boundary between my property and the neighbouring one.**I need to prune some branches on my tree but I am concerned that a branch may fall on the fibre line by accident and damage it. No matter how careful the tree pruning guys are, something can go wrong. If this happens the internet service to this part of Lynnwwod Glen will go down - a bad result, and my neighbours will hold me responsible even though I am trying to do the right thing. Most people are working from home so internet access is critical.**At each pole at the corners of the property there are several loops of fibre which if they are undone would lower the cable to near the ground out of harm's way.**Is it possible to make an appointment for a Telkom technician to undo the loops in the fibre optic cable and to lower the cable. The cutting of the branches can then be done with very little risk of damage.**Please advise if you can help me, or maybe put me in touch with one of your subcontractors.

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Customer service issue
Reported by GetHuman5307095
Sep 28th, 2020 - 2 years ago
Seen by 39 customers so far
Similar issue to 1346 others
0 customers following this
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GetHuman5307095 started working on this issue
Sep 28th, 2020 6:56am
GetHuman5307095 confirmed the issue is fixed. Hooray!
Sep 28th, 2020 11:41am