I was promised that a Telkom technician will come help with the setup of the wireless phone router. I spoke to a sales agent and was then told Telkom techicians do not come out to set it up. The rep told me that I just plug my landline phone into the router and everything will work perfectly, but it does not. The router must be set up. I don't know how to do it, but in the mean time, on their side it shows that I am connected!!!

GetHuman-loodglas's Service problem issue with Telkom from January 2020

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The issue in GetHuman-loodglas's own words
I am trying to get a Telkom technician to come set up the router, as promised ... Some one from Telkom phoned me about * weeks ago saying Telkom is replacing my landline with a free wireless phone. I asked him about using my cable fax machines. He promised me that in this case Telkom will not cut the landline. For the past week or so I cannot use my landline. i logged a fault and got an sms saying I must reboot my device and if the fault still exists I must take my device to the nearest Telkom shop. I then opened the box that was delivered by courier and in there is a router and a sim card. I did NOT sign up for whatever this is. i have fibre and a router! If this was a sales person tricking me in getting something he did not tell me, Telkom must come fetch their router and reconnect my landline!! I am beyond upset. I need my landline asap.
What they don't realize is that not everybody knows how these things work!
I want a technician to come and set up the router and show me how it works.
I have been a customer for many, many years. Always received good service, but this time I am very disappointed.
I have downloaded an app for the router but could not get anywhere on how to set up the router according to the specs on the app.
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I was told that a phone would be delivered to me and a Telkom technician will come to help setting it up. I received a router and simcard and was told again by the courier person that Telkom will come to help with the setup. When I spoke to the r...
Service problem issue
Reported by GetHuman-loodglas
Jan 23rd, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 501 others
0 customers following this

Timeline

GetHuman-loodglas started working on this issue
Jan 23rd, 2020 9:54am
GetHuman-loodglas indicated the issue is not fixed yet.
Jan 26th, 2020 5:46pm
GetHuman-loodglas indicated the issue is not fixed yet.
Jan 26th, 2020 5:46pm
GetHuman-loodglas indicated the issue is not fixed yet.
Jan 26th, 2020 5:46pm
GetHuman-loodglas indicated the issue is not fixed yet.
Jan 26th, 2020 6:07pm
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Feb 1st, 2020 7:23pm