Line number is **********. I have a fibre contract for *Mbps uncapped home. For over a...

GetHuman-clivekes's customer service issue with Telkom from August 2018

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The issue in GetHuman-clivekes's own words
Line number is **********. I have a fibre contract for *Mbps uncapped home. For over a year I have been overcharged. I got a refund for the overcharge in February ****. Since this time I continue to be overcharged about **% per month, currently about R**** accumulated since February and increasing every month. **I want the correct amount to be billed at the contracted price of R***.** and a refund of the overbilled amounts since February ****.**I have tried logging two calls at the branch in Hillcrest but no response. I have tried to call customer support but can't wait ** minutes to get the call answered. **Please help.*Regards*Clive Kessler*(**********)
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Telkom

Customer service issue
Reported by GetHuman-clivekes
Aug 13th, 2018 - a yr ago
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Timeline
GetHuman-clivekes started working on this issue
Aug 13th, 2018 7:13am
GetHuman-clivekes shared this issue with friends on Facebook
Aug 13th, 2018 7:15am
GetHuman-clivekes indicated the issue is not fixed yet.
Aug 13th, 2018 10:19am
GetHuman-clivekes indicated the issue is not fixed yet.
Aug 14th, 2018 5:37pm
GetHuman-clivekes indicated the issue is not fixed yet.
Aug 17th, 2018 7:55am