Since the beginning if the year I repeatedly have an issue with the pharmacy getting my...

GetHuman-sghartz's customer service issue with Telecheck from March 2019

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Help with my Telecheck issue
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The issue in GetHuman-sghartz's own words
Since the beginning if the year I repeatedly have an issue with the pharmacy getting my check verified. Last night I actually broke down in tears at the lady. She was so mean to me bc I was trying to use a check from my HSA and once again it was declined. I cannot spend ** min or linger every time I fill a prescription bc you won't verify my check. I have used this account multiple times now with a problem almost every time. Under $** it's ok, under $*** it's questionable. Over that they won't take it. I have several children who take meds and one daughter who unfortunately has severe asthma. Her meds are very expensive. It breaks my heart to watch her and then I go through all this stress having my check declined every time. If checks are an option this needs addressed. I have * children and ** minutes picking up a precscription to only be denied in the end is a really big problem. And feeding and clothing a family of * with a single income means I don't have hundreds of dollars to throw out to pay our of our personal account when the check isn't verified. We have money that we've already saved up in the HSA and I need to get help to resolve this problem. I can use my personal account with no problem. It's disgusting. Please please please please please please help me. The pharmacy I go to is totally unwilling to help me resolve this in any way. I plan to as It h pharmacies because of the disappointing customer service. The next place uses this same difficult process with your company though so I need it resolved. I will put my email in, but I really would rather if a real human person would call me instead. Please, no more recorded messages or electronic communication. I want a real living in the moment person to speak with. **********

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Customer service issue
Reported by GetHuman-sghartz
Mar 27th, 2019 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 752 others
0 customers following this


GetHuman-sghartz started working on this issue
Mar 27th, 2019 3:25pm

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