My order was listed to arrive in * to * days. I have yet to hear anything back from the...

GetHuman-minkimh's customer service issue with Tech21 from November 2018

3 views
 | 
18 similar
 | 
0 following
Help with my Tech21 issue
First: share to improve GetHuman-minkimh's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-minkimh's next move: talk to Tech21 again when they open.
Tech21's call center is closed now. We will send GetHuman-minkimh a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-minkimh may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-minkimh's own words
My order was listed to arrive in * to * days. I have yet to hear anything back from them regarding my order. It has been listed as processing for a while and yet I have already been charged the amount off my card along with a foreign transaction fee that was never mentioned at all when making the purchase. (Pretty sure this is all illegal).**I've called multiple times everyday for the past * days during their listed hours and I'm directly sent to a message saying they are no longer in office for the rest of the day.**I've sent emails and have yet to receive a response besides the automated reply noting how they are"busy" and will take longer than usual to respond despite their website guaranteeing a * day max wait on an email response.**I've direct messaged them on twitter only for them to ask them for my order number and not even reading the situation I described above.
GetHuman-minkimh did not yet indicate what Tech21 should do to make this right.
I have an issue with Tech21 too
How GetHuman-minkimh fixed the problem
We are waiting for GetHuman-minkimh to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Tech21's attention and get better help faster. Tap below to get started.
Having Tech21 issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-minkimh fixes it.
This email address isn't valid

Tech21

Customer service issue
Reported by GetHuman-minkimh
Nov 29th, 2018 - 6 mons ago
I have an issue with Tech21 too
Not resolved
Seen by 3 customers so far
Similar issue to 18 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-minkimh started working on this issue
Nov 29th, 2018 8:24pm