Issue *) When I ordered this dress I paid for expedited shipping. I called about * week...

GetHuman-sirling's customer service issue with Tbdress from November 2018

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The issue in GetHuman-sirling's own words
Issue *) When I ordered this dress I paid for expedited shipping. I called about * weeks into the order and asked about the status as I had expected to receive it already. the representative then informed me of the processing time to make the dress in addition to the mailing time. She pointed out where that info was noted. I feel that the information should be much more clear and forthright. I feel that I was mislead into this purchase. It felt like that information was snuck into the fine print so to speak. Had I realized the time is was going to take to get to me I would never have placed the order because it did not get to me on time for the event. I was told I could not cancel my order without some ridiculous fee so I didn't bother*Issue **) My daughter tried on the dress thinking maybe someday she could try to use it. My daughter is *'*. This dress is out of control long. You would have to cut off more than a foot of the dress before she could consider wearing it. *What do I have to go thru now and how much more do I need to spend to make this dress that I would prefer to get a full refund on functional?*The order * *******
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Customer service issue
Reported by GetHuman-sirling
Nov 2nd, 2018 - a mon ago
I have an issue with Tbdress too
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GetHuman-sirling started working on this issue
Nov 2nd 9:34pm