Issue *) When I ordered this dress I paid for expedited shipping. I called about * week...

GetHuman-sirling's customer service issue with Tbdress from November 2018

1 view
 | 
657 similar
 | 
0 following
Help with my Tbdress issue
First: share to improve GetHuman-sirling's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sirling's next move: go to the Tbdress help center.
Tbdress doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sirling will want to follow the link below to head to their help center. We will check on GetHuman-sirling later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-sirling may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-sirling's own words
Issue *) When I ordered this dress I paid for expedited shipping. I called about * weeks into the order and asked about the status as I had expected to receive it already. the representative then informed me of the processing time to make the dress in addition to the mailing time. She pointed out where that info was noted. I feel that the information should be much more clear and forthright. I feel that I was mislead into this purchase. It felt like that information was snuck into the fine print so to speak. Had I realized the time is was going to take to get to me I would never have placed the order because it did not get to me on time for the event. I was told I could not cancel my order without some ridiculous fee so I didn't bother*Issue **) My daughter tried on the dress thinking maybe someday she could try to use it. My daughter is *'*. This dress is out of control long. You would have to cut off more than a foot of the dress before she could consider wearing it. *What do I have to go thru now and how much more do I need to spend to make this dress that I would prefer to get a full refund on functional?*The order * *******
GetHuman-sirling did not yet indicate what Tbdress should do to make this right.
I have an issue with Tbdress too
How GetHuman-sirling fixed the problem
We are waiting for GetHuman-sirling to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Tbdress's attention and get better help faster. Tap below to get started.
Having Tbdress issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Tbdress email you?
This email address isn't valid
Follow this issue
See how GetHuman-sirling fixes it.
This email address isn't valid

Tbdress

Customer service issue
Reported by GetHuman-sirling
Nov 2nd, 2018 - a mon ago
I have an issue with Tbdress too
Not resolved
Seen by 1 customer so far
Similar issue to 657 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-sirling started working on this issue
Nov 2nd 9:34pm