When i choose my state tax the system did not transfer all of my federal info over to m...

GetHuman-samariap's customer service issue with Taxslayer.com from July 2018

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The issue in GetHuman-samariap's own words
When i choose my state tax the system did not transfer all of my federal info over to my state. It calculated it but did not print it on the form so the state reduced my refund amount. The system did only transferred my earned income credit over for one person and not the second person. I need to amend my return because of this. I feel i shouldn't have to pay a fee to amend since it was a system error. I saw it on the pdf summary but was not present after submitting. Also appears that this is going to cause an issue trying to amend through taxslayer at this moment because the calculation is off. It thinks i received $*** but in reality i only receive a little over $***. *$*** i believe.*Thank you for you assistance in this matter.*Ms. Pugh

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Customer service issue
Reported by GetHuman-samariap
Jul 7th, 2018 - 5 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 21 others
0 customers following this


GetHuman-samariap started working on this issue
Jul 7th, 2018 12:30am