I now was required to log back into the program with both my username email - Completin...

GetHuman-evavase's customer service issue with Taxslayer from April 2018

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The issue in GetHuman-evavase's own words
Completing my taxes **min in taxpayer just decided to log me out with no apparent reason ... I now was required to log back into the program with both my username email
I entered both the username and password correct each time with several attempts. Then the program kept returning me to the homepage and required mr again to log in. Each time an error message appears in red satin incorrect username- I verified with taxpayer my username even though I know it-- So it confirmed both my username is correct and I am completely locked out
To correct the username error immediately allowing me access to my account. I would prefer Taxpayer to just fix it without me having to mess with it yet again. If I have to do the unlocking, then please provide or guide me through the process with detail
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Customer service issue
Reported by GetHuman-evavase
Apr 6th, 2018 - 5 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 103 others
0 customers following this


GetHuman-evavase started working on this issue
Apr 6th, 2018 8:08am
GetHuman-evavase indicated the issue is not fixed yet.
Apr 6th, 2018 8:09am

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