Misleading website causing customers to deal with unwanted charges for unwanted products

GetHuman-raymojac's customer service issue with TaxAct from April 2021

Help with my TaxAct issue
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The issue in GetHuman-raymojac's own words
File a federal tax return only, not including a state return ... I chose the DELUXE $**.** tax return product and TaxAct charged my credit card an extra $**.** for a State return I didn't order or need, all for a total of $**.**
The website is confusing and misleading, where products that were not chosen are charged to the customer.
Please refund $**.** to my credit card for an unwanted, unneeded State return
I have used TaxAct in the past without a problem but this year's product is more confusing and difficult to navigate
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TaxAct

TaxAct Deluxe
Customer service issue
Reported by GetHuman-raymojac
Apr 18th, 2021 - 4 months ago
Not resolved
Seen by 21 customers so far
Similar issue to 613 others
0 customers following this

Timeline

GetHuman-raymojac started working on this issue
Apr 18th 9:04pm