had my taxes completed, filed and ready to send (made payment to TaxAct - Order Number...

GetHuman4758268's Recover Account issue with TaxAct from May 2020

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The issue in GetHuman4758268's own words
had my taxes completed, filed and ready to send (made payment to TaxAct - Order Number OL**-********) and went into the site today to finish and e-file and hit wrong button (the one that talks about transferring last year's date) and now everything I had entered is gone. I printed the tax returns but just had cortisone shot in right arm and can't enter all that info again. How can I get back original information entered and e-File?

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TaxAct

Recover Account issue
Reported by GetHuman4758268
May 2nd, 2020 - 10 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 528 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the Account

Timeline

GetHuman4758268 started working on this issue
May 2nd, 2020 8:40pm