OMG!!!** NO! NO! NO! The problem has not been resolved. You’re company is ****...I’ll just take the loss and report you all as a crooked company. WTF!!!

GetHuman2782346's customer service issue with TaxAct from April 2019

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The issue in GetHuman2782346's own words
I’m ****, I filed and paid for three years of state tax returns* ***** **** and ****. I was never able to download them in order to mail them to the state. I lost my state return monies as well as about $** paid to TaxAct. I would like the money paid to TaxAct returned to me. *April **, ****, I attempted to file my **** federal taxes with TaxAct and it’s been a nightmare. First, I got an error from the IRS. Tried to correct it, and somehow TaxAct got my state tax return included and there’s no going back. NOT paying $** for a $** return. Ghastly!!! I need my account deleted from TaxAct and I will contact the IRS to get this straightened out. And how about considering a Senior discount??? Seriously, I’m extremely disappointed.

GetHuman2782346 did not yet indicate what TaxAct should do to make this right.

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TaxAct

Customer service issue
Reported by GetHuman2782346
Apr 20th, 2019 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 3795 others
0 customers following this
Items needed
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Email address on the account
Name on the account
Address on the Account

Timeline

GetHuman2782346 started working on this issue
Apr 20th, 2019 9:23pm
GetHuman2782346 indicated the issue is not fixed yet.
Apr 21st, 2019 4:51pm
GetHuman2782346 indicated the issue is not fixed yet.
Apr 21st, 2019 4:52pm
GetHuman2782346 indicated the issue is not fixed yet.
Apr 24th, 2019 1:21pm
GetHuman2782346 indicated the issue is not fixed yet.
Apr 24th, 2019 1:57pm
GetHuman2782346 indicated the issue is not fixed yet.
Apr 24th, 2019 2:02pm