After I had paid for filing my return, I attempted to print it to PDF and I was prompte...

GetHuman2641103's Recover Account issue with TaxAct from March 2019

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The issue in GetHuman2641103's own words
After I had paid for filing my return, I attempted to print it to PDF and I was prompted to input the exact AGI as it had been filed on my **** return. After unsuccessfully attempting to retrieve that AHI I returned to my fully completed return which was ready for filing to find all of the return completely missing. When I hit the back button it wanted me to start a new return. As near as I can tell the completed return is missing, but you have already been paid and that payment has posted to my bank account. One of two outcomes are acceptable to me: *. Please locate my completed **** return and make it available to me for printing and emailing. *. Refund my payment or apply it to the return which I will input again. Thank you. Gregory A. Brown
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TaxAct

Recover Account issue
Reported by GetHuman2641103
Mar 30th, 2019 - 6 mons ago
I have an issue with TaxAct too
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Seen by 8 customers so far
Similar issue to 2823 others
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Timeline
GetHuman2641103 started working on this issue
Mar 30th 3:28pm