Fw: TAXACT Customer Service***This message was sent with High importance.*Marsha Slucke...

GetHuman-slucker's customer service issue with TaxAct from March 2019

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The issue in GetHuman-slucker's own words
Fw: TAXACT Customer Service***This message was sent with High importance.*Marsha Slucker*Thu ********* *:** PM*I was told to forward this UNANSWERED question to this email address.**From: Marsha Slucker*Sent: Friday, March **, **** *:** PM*To: *****@***.com*Cc: Marsha Slucker*Subject: TAXACT Customer Service* *I have * serious complaints about TAXACT: *The first complaint deals with my **** taxes. I have been penalized by NYS for incorrectly following the instructions and incorrectly doing the calculations on **** IT-*** (page *).*On line **, TAXACT says (add lines **b through **).**However, on the NYS official form, line ** reads (add lines ** and **b through **).** *. The second complaint deals with my **** taxes. *Although I imported info from my various brokerage accounts into my TAXACT, you had a maximum of ** transactions and I had **. *The TAXACT person I spoke with suggested that I combine some of the transactions, but I couldn't logically combine apples and oranges. *I ended up leaving the last * out of the reporting even though I knew it was wrong. I'll have to wait to see what happens, if they catch it.* *I am not asking you to pay me the extra amount I had to pay for the **** filing, nor am I asking for whatever I may be hit with in the future for leaving out brokerage income.**I would, however, like you to compensate me by providing me--free of charge-- with a copy of all of the same programs I got last year for this year. *Order ID: *********Order date: ********** **:**:** PM**Order Summary*Product*Format*Qty.*Unit Price*Total*TaxAct **** Freelancer Edition*Download***$**.***$**.***TaxAct **** New York **** Edition*Download***$*.***$*.***Sub-total*$ **.***Tax*$ *.***Grand Total*$ **.***Billing address:*M Slucker***** E **TH ST Apt.**b*NEW YORK, NY ******United States**Username: slucker*Email address: *****@***.com**To help us locate your account and provide you support, please provide the following information.*Full Name: Marsha F. Slucker*Email address: *****@***.com*Zip Code: ******Reason for contacting support: SEE ABOVE**My telephone * is ***-***-****. I have no mobile phone.***Please respond. Thank you.***Marsha F. Slucker*****Virus-free. www.avast.com

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TaxAct

Customer service issue
Reported by GetHuman-slucker
Mar 28th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 2777 others
0 customers following this

Timeline

GetHuman-slucker started working on this issue
Mar 28th, 2019 9:02pm