I thought I was filing my income tax this year with your company. I did the federal for...

GetHuman-piollets's customer service issue with TaxAct from March 2019

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The issue in GetHuman-piollets's own words
I thought I was filing my income tax this year with your company. I did the federal forms went thru the stage of paying for the service. which was taken out of my checking account for **.**. And here we are no refund filed. went thru the IRS no record. I was appalled how much was charged for a state tax return. Not happening. I would like a refund on my order. My order number is OL**-******** for **.**. I have used another company that is not trying to rip me off. cost me **.** to do my state tax as opposed to **.**. I dont know what happened would just like my refund. Thank You
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TaxAct

Customer service issue
Reported by GetHuman-piollets
Mar 13th, 2019 - 5 mons ago
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Seen by 3 customers so far
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GetHuman-piollets started working on this issue
Mar 13th 5:12pm