Tax Act. Tried to file my federal taxes only. Entered my credit card information and...

GetHuman2457695's customer service issue with TaxAct from March 2019

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The issue in GetHuman2457695's own words
Tax Act. Tried to file my federal taxes only. Entered my credit card information and was on the page to enter pin and submit but page jumped and I somehow ended on another page. When I tried to move forward to the pin page, it would allow me to but yet I somehow ended up being charged again for my federal taxes and now for my state taxes too even though I had informed them that I didn't want my state taxes done. I did print out my Federal Taxes Only but have not looked at my state nor am I going to because I didn't authorize the *nd charge and will be notifying my bank if the charges aren't dropped. Scared to go in and finalize my federal taxes even though I paid for them twice because I don't want to be charged a third time.
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Customer service issue
Reported by GetHuman2457695
Mar 12th, 2019 - 5 mons ago
I have an issue with TaxAct too
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Seen by 8 customers so far
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GetHuman2457695 started working on this issue
Mar 12th 12:09am