never fixed* can't sign on to taxact.com* to continue **** taxes* download updates* upgrade package to premier

GetHuman-honanj's customer service issue with TaxAct from February 2019

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The issue in GetHuman-honanj's own words
sign on to taxact....use **** version with updates & upgrade to premier ... can't connect to taxact.com*..lenovo ideapad, chrome or internet* explorer*...apple ipad ***note all other non-taxact accts work* ...worked no problem with taxact previous yrs.* used both wi-fi and direct internt* modes on latest **** version.
couldn't do anything after already in process of doing taxes
stay with me with one person who knows how to fix....others must have same problem..* nothing unique about me..
*-* yrs ?
yes, lot's of stuff with setup, using different computers, different browsers, last yrs **** version,
I have an issue with TaxAct too
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TaxAct

Customer service issue
Reported by GetHuman-honanj
Feb 17th, 2019 - 8 mons ago
I have an issue with TaxAct too
Fixed
Seen by 14 customers so far
Similar issue to 1678 others
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Timeline
GetHuman-honanj started working on this issue
Feb 17th 5:14am
GetHuman-honanj indicated the issue is not fixed yet.
Feb 18th 6:07pm
GetHuman-honanj indicated the issue is not fixed yet.
Feb 18th 6:17pm
GetHuman-honanj indicated the issue is not fixed yet.
Feb 18th 6:26pm
GetHuman-honanj indicated the issue is not fixed yet.
Feb 18th 6:26pm
GetHuman-honanj indicated the issue is not fixed yet.
Feb 18th 6:27pm
GetHuman-honanj indicated the issue is not fixed yet.
Feb 20th 6:04am