I have filed taxact free for over ** years. This yr Galway through filing just a basic...

GetHuman2157073's customer service issue with TaxAct from February 2019

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The issue in GetHuman2157073's own words
I have filed taxact free for over ** years. This yr Galway through filing just a basic claim they stated I needed to change to Deluxe. I paid fee on my card and claim was accepted, but then got *nd text federal denied. I filed again and again it switched to Deluxe & I chose to deduct fee from refund which cost more. I just want to know if they will see i paid on my card & not deduct from my refund & also want to know y I'm having to use deluxe
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TaxAct

Customer service issue
Reported by GetHuman2157073
Feb 7th, 2019 - 3 mons ago
I have an issue with TaxAct too
Not resolved
Seen by 6 customers so far
Similar issue to 1186 others
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Timeline
GetHuman2157073 started working on this issue
Feb 7th 7:37pm