I paid **.** a downloading the **** software. I'm finished my Federal return but did n...

GetHuman1966109's customer service issue with TaxAct from January 2019

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The issue in GetHuman1966109's own words
I paid **.** a downloading the **** software. I'm finished my Federal return but did not see the State return. When I got back on the TaxAct page it said to purchase the Kentucky software it was going to cost an additional **.**.... Are you for real? I have never paid more then **.** for both returns in a bundle. Am I doing something wrong? Please tell me there is a easier way to get my State software.
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TaxAct

Customer service issue
Reported by GetHuman1966109
Jan 15th, 2019 - 9 mons ago
I have an issue with TaxAct too
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Seen by 2 customers so far
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Timeline
GetHuman1966109 started working on this issue
Jan 15th 12:15am