I filed federal taxes and when I filed, the program stated that I owed $*** federal and...

GetHuman-masondav's customer service issue with TaxAct from April 2018

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The issue and preferred resolution, in GetHuman-masondav's own words:
I filed federal taxes and when I filed, the program stated that I owed $*** federal and $*** state (VA). I have tried to go back in and file state but the program does not appear to recognize me and wants to start with a new federal form. I used the 'plus' version this year for the first time and wonder if that is the problem, because I've never had any prior problems during the past few years that I have used them. I would like to know if I am still in the system, and if not, why not.
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TaxAct

Customer service issue
Reported by GetHuman-masondav
Apr 29th, 2018 - 3 mons ago
I have an issue with TaxAct too
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GetHuman-masondav started working on this issue
Apr 29th 2:11am