I sent a message to Task Rabbit, when scheduling someone, that I needed to revise the i...

GetHuman-skberens's customer service issue with TaskRabbit from March 2019

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The issue in GetHuman-skberens's own words
I sent a message to Task Rabbit, when scheduling someone, that I needed to revise the installation of my Ikea wall unit since a cove that reached down from my ceiling kept me from putting the unit flat up against the wall. (Rep at Ikea told me to have someone put a *x* between unit and wall and anchor it that way, then use a strip of wood to cover over the gap between wall and unit that would run on both sides. Idea sounded very reasonable to a non-installer like me.) So my original instructions to TaskRabbit (Steve, Matt later joined in) explained this, and when I didn't hear back, I assumed such alterations were usual for installers and all was understood. The day before installation, I went to Home Depot to pick up the items needed (*x*, wood strips, etc) and was surprised to see people at Home Depot didn't really know how to do this. I then contacted installer and he, too, gave some ideas but said he didn't know how to do that kind of installation. I was surprised as I remembered having sent him info on just what I was needing. A solution he gave was to glue and*or nail in those side strips of wood (using small nails, but still nails) to the side of the units -- something I did NOT think was a good idea, given I expect to move someday, won't need the strips anymore, and will be stuck with glue*holes exposed on side of unit. Realized I had no option but to cancel installation and return unit for smaller one that wouldn't need modification. I'm NOT sure how I should be charged for cancelling the installation since I DID tell Steve my original installation needs and never heard back that he didn't know how to do that (or even that he might not be able to do such modifications to an Ikea product). Please refund the $** (or so) cancellation fee I was charged. I am off to Ikea this morning to trade in what I have.
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TaskRabbit

Customer service issue
Reported by GetHuman-skberens
Mar 28th, 2019 - 21d ago
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GetHuman-skberens started working on this issue
Mar 28th 12:54pm