We hired Dylan M. to clear out the blackberries in our back yard. A time was set for hi...

GetHuman-nancyhor's customer service issue with TaskRabbit from July 2018

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The issue in GetHuman-nancyhor's own words
We hired Dylan M. to clear out the blackberries in our back yard. A time was set for him to come over, which was******* @ ***a. *He did come by, but did not have adequate tools for the task (a tree trimmer to cut down a backyard full of blackberry bushes). We rescheduled for Thurs. ***, after which, we discovered a conflict with our schedule and attempted to reschedule for the following week. After attempting to contact Dylan at least twice in the last few days, we have received no response from him. The appointment was set for **:**, a time which is still on our dashboard. I have attempted to cancel, but am not being allowed to do so without penalty. He didn't show up, nor has he responded to our texts requesting to reschedule. We hired the guy based on the glowing reviews that were posted, even though he charges over $** dollars an hour. The impression we have gotten from this(our first) experience in dealing with TaskRabbit has not been positive. Dylan evidently does not have the tools to do the job(s) required, and he seems to have just blown us off.

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Customer service issue
Reported by GetHuman-nancyhor
Jul 7th, 2018 - 4 years ago
Seen by 7 customers so far
Similar issue to 98 others
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GetHuman-nancyhor started working on this issue
Jul 7th, 2018 12:24am
GetHuman-nancyhor shared this issue with friends on Facebook
Jul 7th, 2018 12:24am
GetHuman-nancyhor indicated the issue is not fixed yet.
Jul 9th, 2018 4:52am

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