The Tasker did not have the proper equipment to complete the job. The job description s...

GetHuman-vibes's customer service issue with TaskRabbit from July 2018

89 similar
0 following
Help with my TaskRabbit issue
First: share to improve GetHuman-vibes's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-vibes's next move: call TaskRabbit.
The best way to get your problem resolved is to tap the button below to start calling TaskRabbit. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-vibes may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-vibes's own words
The Tasker did not have the proper equipment to complete the job. The job description stated that the Tasker would need their own lawnmower . The tasker contacted me at approximately *** today which is less than ** hours before the task was supposed to be started, to say that her lawnmower was in service and to asked me to cancel the task. I canceled the task. Your app is saying I am going to be charged one hour of the Tasker‘s fee for canceling the service within ** hours. I should obviously not charged this fee as the Tasker made the error not me. I have taken a screenshot of every message between me and the task. I have proof that this was a tasker error, not mine. Im sure the tasker is a great person. Not saying anything bad about her. Just saying I should I have to pay the cancellation fee.
GetHuman-vibes did not yet indicate what TaskRabbit should do to make this right.
I have an issue with TaskRabbit too
How GetHuman-vibes fixed the problem
We are waiting for GetHuman-vibes to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get TaskRabbit's attention and get better help faster. Tap below to get started.
Having TaskRabbit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-vibes fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-vibes
Jul 3rd, 2018 - a yr ago
I have an issue with TaskRabbit too
Not resolved
Seen by 5 customers so far
Similar issue to 89 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-vibes started working on this issue
Jul 3rd, 2018 11:57pm