I have always paid my current bill by autopay. When I moved to a different location an...

GetHuman3806288's customer service issue with Target from October 2019

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The issue in GetHuman3806288's own words
I have always paid my current bill by autopay. When I moved to a different location and changed banks I changed the routing number and account number online using the Target website. I am sure I entered the correct routing number and account number. When Target tried to collect the amount due via autopay they claimed that it could not be processed and they charged me an enormous late fee. I tried to get this fee reversed this morning and the person I spoke with, Elisa, employee ID ******, would not reverse the late fee. Elisa claimed she was a Target employee and was in the Target corporate office. I have no way of knowing if she is a Target employee or a TD Bank employee and I would like to elevate this problem with someone with Target management because I do not think I should have to pay for a mistake made by your computer system.

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Target

Customer service issue
Reported by GetHuman3806288
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 5115 others
0 customers following this

Timeline

GetHuman3806288 started working on this issue
Oct 21st, 2019 10:16pm