We bought cellphones from Target and had our service switched to Consumer Cellular. We...

GetHuman2965327's Complaint issue with Target from May 2019

Help with my Target issue
Before contacting them, items GetHuman2965327 may need:
Order number, Billing address, Email address on the account, and Phone number on account
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2965327's own words
We bought cellphones from Target and had our service switched to Consumer Cellular. We purchased the phones March **, **** and May **, **** one of them stopped working. It would not turn on and attempts to charge the phone were to no avail. The phone was an I-phone *s. The phone was purchased at the Target Store on *** & Custer in McKinney, Texas. We returned to that store but were told that no one could help us. They sell phones but if there is a problem with the phone, only their technical assistant was allowed to look at the phone. We were told that the company that provided the technical assistants was having problems. The employees often did not show up or call as was the case this day. The sales people there could provide no assistance on how to contact the company and did not offer to contact them. After my husband let them know this level of customer service was unacceptable, one of the salesmen called another Target about * miles away to see if they had a tech person available. They did and the sales person said that we should go there. The people at the other Target were more helpful but did say that since it was past the return date for items purchased at Target, we needed to contact Apple. (*) Why didn't the sales people at McKinney provide this information rather than sending us to another store? (*) How can Target provide such poor service? If this company that they use for technical support is so unreliable, why don't they find another?? (*) My husband in handicapped and shopping can be a problem. We were sent on a trip to a second Target when we could have been provided the same information at the original store. It cost us additional time and travel that was not necessary. (*) We would suggest the employees at the McKinney Target be retrained in the meaning on customer service. One of the young men wandered off because he didn't want to be bothered and the other called another Target only after we pushed the issue. Both of the young men had the attitude that it was the fault of the technical assistant and not their problem. (*) The night that I discovered that my phone was not working, I called the lady who had assisted us with the phone service. Her business card actually listed the number for the Target store, not her number. I talked to a young man in Electronics who said that she was not working then but if we brought the phone in, he thought he could assist us with the problem or was at least willing to try. We were not able to go to the store that night but went the next day and that is when the problems started. We are contacting Apple about the phone as suggested by the Allen Target employee but felt you should be aware of the poor sevice (and attitudes) of the two young men who worked at the McKinney store.

GetHuman2965327 did not yet indicate what Target should do to make this right.

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Target

Complaint issue
Reported by GetHuman2965327
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 4080 others
0 customers following this

Timeline

GetHuman2965327 started working on this issue
May 22nd, 2019 2:47pm
GetHuman2965327 shared this issue with friends on Facebook
May 22nd, 2019 2:49pm

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