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The issue in GetHuman-berelec's own words
I am a customer of target in cowra which is a regional store in central west nsw.I have been very dissapointed with the stock levels kept in this store in particular mens clothing in the mr big range.I take a *XL in this range and have visited this store * times in January and Febuary **** to purchase *summer cargo shorts and summer shirts short sleeves but on each occasion there has been nil stock plenty in bigger sizes but not the more common size of *XL. When I asked staff about it I was told that they have no say in what stock they keep .I was informed that they only get what Sydney decide to send them.As there is not many other stores in cowra there is not much competition for target so does this mean that customer satisfaction is not relevent to this area.May I suggest that this store should have an ordering system where in store staff could request sizes and amount of clothing required by the local shoppers.When I mentioned that customers should complain with their feet and not support the store the staff member replied please do not do that as they will close the store and we wont have a job any more.There is an opportunity here for you as a retailer to have a very profitable store for this area if you stop treating it as an obsolete store and a dumping ground for stock not sold at city stores.If you cant make shopping an experience for customers in this area eventually no one will bother entering this store so if you feel it isn,t viable then please close the store and let other enterprizes give it a go because the way it is now it is virtually useless.
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