To whom it may concern,**My wife and I are having our first baby this coming May, and w...
GetHuman2029655's customer service issue with Target from January 2019
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The issue in GetHuman2029655's own words
To whom it may concern,**My wife and I are having our first baby this coming May, and we were looking for a quality rocker*glider without breaking the bank. We found one advertised at our local Target that we liked, but it was only the floor model, and we had to order it online. My wife set up the order (**************) sometime in early December of ****. About * weeks later, we got a very large package that we assumed was the glider, but it turns out was a *-in-* crib. After a bit of digging we found out that it was meant to be the glider, but there was a mix-up at the distribution center. My wife called to clear up the mix-up, we were given a $** gift card for the inconvenience, and she was told that she would be sent instructions on how to return the crib to get the chair.**This is where things go sideways... **We waited about a week to get something in the mail in terms of instructions* nothing came. My wife obsessively checked her email (including her spam folder) for instructions, and nothing came. She called again and explained what happened and asked what we were supposed to do. She was given the option to return the item in store, but she was told that we were better off returning it via the mail*UPS. Again, she was told they were EMAILING instructions on how to return it, and this time she waited on the phone with the customer service rep to make sure it came through. Eventually the rep said she had to go, but there were still no instructions sent. At this point, it's been * weeks since we got the incorrect item with ZERO resolution. We finally decided to return it in store.**When we got to the store, we did our best to explain the situation, but they ended up calling the customer service line anyway. It took over * hours for the in store manager to finally decide that dealing with the customer service line was useless, and she did us the favor of doing a return for the item. We finally got the credit on our account a week later.**To be clear, this is not at all a gripe about the store manager, who patiently tried to follow the proper channels to get this item swapped, but gave us the best option of just returning the item. This is a story of how atrocious the service the customer help line provided, not ONCE, not TWICE, but on THREE SEPARATE OCCASIONS! It is difficult to say it's a fluke when it happens that many times in a row. I will even let the fact that the initial mix-up happened slip without complaint. It's a bit confusing how a flat crib box was mistaken for a large chair, but people make mistakes. **All I am really looking for is at the very least an explanation of what went wrong and a way to restore my faith in Target. My wife and I go to Target almost exclusively for our general merchandise needs. This experience has changed that, especially with respect to your online store. I really hope this is outside the norm for how customers are treated.**Sincerely,**Josh
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