A gift check I was given for groceries was turned down after I was told to fill it out.

GetHuman-jamienw's customer service issue with Target from December 2018

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The issue in GetHuman-jamienw's own words
Pay for part of my grocery order with a standard gift check from Butterball. ... I visited the SuperTarget in Avon, IN yesterday morning and was given pretty poor customer service. I brought a gift check from Butterball for $**. The instructions attached to the check were very concise about how to use and process it* they stated very clearly that the check can be used for any groceries, and that the purchase of Butterball products was optional.**I showed the check and instructions to the cashier, who told me to go ahead and make it out to Target, and I complied. The register spit it out and stamped a Rejected stamp on it (apparently because it wasn't run through the system as a rebate) before completely crashing* this was when a second, ruder cashier came by to assist. Clearly wanting nothing to do with either of us, this second cashier berated the first for not selecting Rebate, and then told me I couldn't use the check without any Butterball products. The first cashier debated her, specifically on the explicit "or any groceries" part of the instructions, but she wouldn't back down and turned my check away.**Because the check was given to me, I have no way to swap it out for a new one, so now I have a useless piece of paper filled out to Target. I've used gift checks from Butterball at stores like Meijer, where they were processed and accepted without any fuss.**I'd like Target to compensate the $** that was so thoughtlessly rendered null and void.
I've used the check at other stores with no difficulties.
I'd like my $** for my now-useless gift check compensated with a Target gift card.
I've been a Target customer for years, since first dropping by Target Optical at the very same SuperTarget in Avon and being treated expertly and fairly. I recently went all-in on the Target brand, and I make a long drive, past several other stores I could be buying groceries at, to use my freshly-printed REDcard because I like the quality of the merchandise and (most of) the staff.
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Target

Gift check (third-party)
Customer service issue
Reported by GetHuman-jamienw
Dec 27th, 2018 - a yr ago
I have an issue with Target too
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GetHuman-jamienw started working on this issue
Dec 27th, 2018 7:39pm