Target Customer Service Issues

Tonight on Thanksgiving night, I visited Target to purchase a TV. I waited outside in the cold hoping for a good deal. When I entered at 5:05 pm, I tried to get a flatbed to carry my TV, but I was informed I couldn't use it. Despite seeing two available flatbeds at the front, I complied and proceeded to choose my TV. Upon finding the 55-inch TV I wanted, I was told I needed a ticket to buy it. When I asked where to get the ticket, I was directed to Customer Service at the front, only to discover they were all distributed outside. I wish I had known there were limited TVs available beforehand. The lack of communication and service tonight at Target fell short of expectations. It was a frustrating experience wasting time in such a manner. I don't plan on returning to Target anytime soon. Just needed to share my disappointment. Regards, Gloria G.

Every time I check out at Target, they always ask me to apply for a Red Card. I have always said no. However, last night while on the light rail, I decided to apply online and was approved, receiving a line of credit and a number. If I had applied in store, they would have given me a temporary card. Yet, the in-store employees stated I couldn't use the credit line or number because I didn't have a physical card. I found this policy frustrating and inconvenient. I ended up shopping elsewhere. Once I receive the Red Card, I plan to activate it and then return it to Target. This distinction they make between online and in-store applications seems illogical to me, as the application process is identical regardless of where it's done.

I was very disappointed with the "Black Friday" sale at Target and the Graco 4-in-1 car seat. I called the Lexington, SC location ahead of time to confirm they had one in stock and was informed a truck was on the way. Upon arrival, I found the seat was misplaced, and another customer found it first. Although a store associate mentioned the truck would arrive in the morning, a manager, Jesse, said they couldn't sell me something not in stock. He suggested ordering online, but the item was out of stock. The manager mentioned getting an email notification or a rain check, but when I tried to get the rain check during checkout, it was refused. Another manager intervened, acknowledging the mistake. Despite being a loyal customer for 8 years, this incident has led me to reconsider shopping at Target in the future.

My sister and I went Black Friday shopping at the S. 40th, Lincoln, NE location. We arrived early, waited in line for an hour in the cold to secure the Santa gifts we needed. Once inside, we searched everywhere for the Barbie car and Barbie/Ken dolls. We split up to cover more ground. Despite asking multiple associates for help, they couldn't locate the items. After wasting time looking for the $5 kids' pajamas, which were also not stocked, we were frustrated. The lack of organization meant we missed out on other deals. I've never experienced such chaos on Black Friday. It was disappointing that essential items were not available. I hope management addresses this issue; Black Friday shopping requires efficiency. We felt let down by the unpreparedness of the Target location. Linda and Debra.

Regarding Black Friday advertisement: I understand limited quantities during sales and have never complained before. I made an effort to buy a weighted blanket at $50 as a gift, but they were sold out. The salesperson confirmed they only had 2 initially, which seems very limited to me. Despite being early, I was unable to secure one. Additionally, there was an issue at the register where a customer was charged more for a tablet than advertised, but a discount was given. I felt disappointed about not being able to find the blanket elsewhere or receive similar consideration. I observed a discrepancy between limited stock and the favorable treatment another customer received. I wouldn't have mentioned this if the quantity was slightly higher or if I hadn't seen the inconsistency in customer service. Regards, M. Jones. [redacted], Collinsville, OK [redacted].

I went Black Friday shopping hoping to purchase a weighted blanket as a gift on sale for $50. I understand the nature of the event and have never complained before. Despite arriving early, I was informed by a store worker that only 2 blankets were available for the sale. I asked about availability at another branch, but they couldn't hold one due to the promotion. Witnessing a customer ahead of me receive a higher-priced laptop for the advertised price after a mix-up, I felt frustrated that they accommodated her but not me for the blanket. I am not sure how to resolve this issue, but I hope it can be addressed. Please, contact via email as I prefer not to receive a phone call. I am willing to provide a copy of my receipt for reference. Thank you. Sincerely, Martha J. [redacted] [redacted]

Dear Target, I am extremely disappointed with your stores. Your employees have driven away customers just to impress their friends. On Black Friday, I visited three different locations searching for a Nintendo Switch deluxe case priced at $27. When I finally found one, an employee refused to sell it to me, claiming it was "defective." However, the same item was sold to someone they knew after I left. Despite your rule against holding items for customers, your employees seem to bend the rules for themselves, their friends, and family. Guest service was unhelpful, and the item was sold out online. I am disappointed with the operations of your stores and as a result, you have lost my business. It's a shame. If you would like to address this matter, please contact me at dragonball48045[at]gmail.com or [redacted].

I am disappointed with the app's inaccuracies during Black Friday weekend. I had hoped to purchase a discounted weighted blanket for $50. The app falsely claimed it was in stock at Woburn in the curtains aisle, which was incorrect. Despite searching through the caps, the home section, and seeking help from several employees, the blanket was nowhere to be found. The next day, I visited South Bay where, once again, the item was missing. Though the app directed me to a relevant aisle this time, it was not stocked and lacked labels, with unhelpful staff. This experience has left me frustrated and unimpressed.

I went online to purchase a 65-inch LG 4K HDR LED TV priced at $[redacted] the day before Black Friday. The website said it was no longer available online, only in-store. Disappointing! I had lunch/dinner and then went to Target at 4:30 with my two kids. The side parking lot closest to us, which is for handicap parking, was entirely blocked off. The front spaces were full by 4:30, and not all cars had a handicap plaque. Last year, I struggled to navigate through the aisles in my wheelchair because of boxes, so this time I attempted to walk but needed a handicap spot. Unfortunately, there were no available spots due to the blocked-off parking lot. We had to park at the back of the lot. When I finally reached the front of Target, it had just opened, and there were no 65-inch TVs as advertised. I overheard an employee say they were sold out before opening. If true, it was quite rude. Also, Target blocking aisles with no associates around to assist handicap customers was challenging, especially considering the limited parking spaces available due to the closed-off lot. The parking lot should've been accessible only to those with handicap plaques to prevent this from happening in the future.

I am a dedicated Target customer and today I stumbled upon curtain rods on sale on target.com. Unfortunately, when I went to the store to purchase them, they were full price. I requested the cashier to price match them, but a manager explained that Target would not be performing any price matches, including with their online store until Cyber Monday. Instead, I could order them online for in-store pickup which resulted in a $12 saving. Despite the inconvenience of going to the store in the rain specifically for the rods, I now have to wait for an email confirming their availability for pickup. I am puzzled by this new policy change and it has left me feeling quite frustrated, especially since the app's price match policy did not mention any adjustments for the holiday weekend.

I purchased three 6-foot blow mold plastic tables online for about $40 each. Upon arriving to pick them up at the store, I discovered that one was badly damaged, so they removed it. Unfortunately, upon opening the remaining two tables at home, I found that they were also damaged. I have tried contacting customer service with no success and I refuse to drive the tables back to the store. I am requesting that two new 6-foot x 30-inch tables be shipped to me and that a UPS pick-up ticket be provided for the damaged ones. If this is not resolved, I will have my family members share my negative experience on social media. I expect better quality control and customer service. I have photos of the damaged tables ready to send upon your response. The order was under Nicola G. with me, Curt G., listed for pick up at the King of Prussia store. Please feel free to contact me via email or phone at [redacted].

I received an email from Target regarding a job offer to review their local store. They are offering a $[redacted] gift card to spend in-store for signing up. The job involves providing feedback on shopping experiences with no previous experience required. The role is part-time with flexible hours. They will provide funds for evaluations, and at least 2 evaluations a week will be assigned. To sign up, click on the provided link. This email was sent from [redacted] with a timestamp on Saturday, November 24, [redacted], at 12:03 PM. The email ends with the standard copyright message and an option to unsubscribe.

I tried to use the application with a manufacturer's coupon but ended up getting transferred four times in the Target chat. It's frustrating to not get a simple question answered efficiently. Walmart.com and other websites handle these inquiries better. I hope this issue gets resolved soon.

Hello. I wanted to share my feedback with you about the store, products, employees, and charity work. While I appreciate the great service, I believe it's important to reconsider opening on Thanksgiving Day for Black Friday sales. Many people have already gathered with their families by then, and starting sales on Thursday can disrupt family time for both employees and customers. During a recent visit to Target, an employee mentioned they were opening on Thursday evening, meaning she would miss Thanksgiving with her children. Prioritizing profits over family time is concerning. Thank you for considering this perspective.

Dear Target, After spending numerous hours on the phone and exchanging emails, I am reaching out to the Better Business Bureau. I placed an order in October which I never received despite multiple assurances of it being reshipped. The item was never shipped or refunded. I mistakenly ordered the wrong size in a rush, and after being informed I could return it to the store, I discovered the store did not stock the item. The representative assured me that the original order of Maidenform bras in size large, supposed to arrive on October 11th with order number [redacted][redacted], would be sent to me. As of today, November 26th, I am still awaiting these items, which have been delayed over six weeks since the initial order. I am requesting either the product I ordered or a credit to my account. I will proceed with contacting the Better Business Bureau if this issue is not resolved promptly. Thank you.

I believe I fell victim to a "Bait & Switch" Deal with Target. I placed an online order and a popup promised $25 off if I spent over $[redacted] and applied for a TargetRed card, but the discount didn't apply. Customer service assured me I would receive the discount when my card arrived, but it never did. When I tried to claim the offer on a new order, I was informed it expired before I applied for the card. Feeling misled and frustrated, I now doubt using my card or shopping at Target, a store I once enjoyed. The situation is especially upsetting as I aimed to benefit from the deal when I initially made my purchase. Regrettably, if this isn't resolved, I'll have to sit out the Cyber Monday deals, which is disappointing. I'm so upset I'd return the items I purchased if they weren't already gifted. This experience has shaken my loyalty as a customer. Yours sincerely, Alexis M Estrada.

On November 11, [redacted], I purchased a 50” 4K Element Smart TV with item number [redacted]50 from the Holland, MI store. The TV was advertised to have a 120Hz motion refresh rate on the website, flyers, and in-store displays. However, upon unboxing it, I discovered that the TV actually has a 60Hz refresh rate, which was clearly labeled on the box. Despite the assurances from the store clerk and the matching item number on my receipt, the TV does not meet the specifications as advertised. Returning it is not convenient since it's for a vacation condo. I have evidence in the form of photos and screen captures to support my claim that the TV was misrepresented. While the TV is currently working fine, I believe customers should receive what is accurately advertised. As a loyal Target customer, I am disappointed that a product was sold with false information.

I was interested in purchasing the Element 50" 4K UHD 60Hz Smart TV during the Cyber Monday deal at Target. The TV was marked down to $[redacted].99 from $[redacted].99, with an additional 15% off most items, and I clarified through the chat function that Element TVs were not excluded. I expected the price to be $[redacted].49, and with our RedCard discount, $[redacted].87. However, upon checkout, the 15% discount was not applied. Engaging with customer service, I was informed that the discount was already included in the sale price. Feeling misled, I chose not to buy the TV, especially after the representative abruptly ended the chat when I sought clarification. The advert appeared deceptive, promising an extra 15% off sale items, which wasn't honored in my case. The chat transcript captures the interaction I had, expressing disappointment in the misleading promotion and the unsatisfactory customer service experience.

Good morning, There was fraudulent activity on our checking account, prompting us to close and reopen new accounts. During this procedure, I missed contacting Target regarding a letter I received regarding my Red Card ending in [redacted]. The letter requested me to address a declined transaction. I've tried calling multiple times from 11/21 to 11/26 but faced long wait times without success. The hold music had static, making it difficult to hear. I attempted other numbers with no luck reaching a service representative. I'm eager to resolve this matter and apologize for the delay. Please assist me in reaching a customer service agent to address this issue promptly. Thank you. - Sheryl A. F.

Dear Target, I have attempted to reach out to your customer service team four times within the past 24 hours, but unfortunately, no one has been able to assist me. I am extremely dissatisfied with the level of service I have received. On 11/25/18, I used my Target Red Card to purchase 2 Xbox Live memberships, which were supposed to be delivered digitally. I accidentally used an old email address that I no longer have access to. While I understand this was my mistake, I urgently require your assistance to resolve this issue. I kindly request either to have the cards resent to my current email address or to receive a refund for the $94.98 I spent on the order. The order number is #[redacted][redacted]. Your attention to this matter would be greatly appreciated. Thank you for your help, Kelly H. Email: [redacted]