Target online ordering is horrible. I placed an order and within minutes of ordering re...

GetHuman1541092's customer service issue with Target from November 2018

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The issue in GetHuman1541092's own words
Target online ordering is horrible. I placed an order and within minutes of ordering realized I had ordered the wrong thing. I called to cancel the order and order the right thing. I ended up speaking with someone with an extremely heavy east indian accent who barely spoke understandable english. The phone connection was also horrible. After several minutes of being put on hold someone finally came back online and said the order could not be canceled because it was processing. I said that is exactly when we want to get it canceled before it processes. That way I can order the right thing and they could ship it correctly in the *st place. They suggested I wait * days and call them back once the package had shipped, then cancel the order and it would be returned to them via the carrier. I said that makes absolutely no sense, why would it have to be in the carriers hands before being canceled? The customer service was atrocious and I am not sure I'll buy ANYTHING else from Target online the remainder of the Holiday season. So VERY disappointed. Once I receive the wrong item I will return it and go the Best Buy to get the item I wanted. Targets website also provides no area for customer feedback. When you try going to the page they indicate it takes you to a page that indicates it is unsafe to download the content for the site.
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Target

Customer service issue
Reported by GetHuman1541092
Nov 11th, 2018 - a yr ago
I have an issue with Target too
Not resolved
Seen by 18 customers so far
Similar issue to 1562 others
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Timeline
GetHuman1541092 started working on this issue
Nov 11th, 2018 6:57pm