Target Customer Service Issues

I recently placed an order for 2 items with Order # [redacted][redacted] at Target. Upon picking them up, I was promised a $5 gift card which I have not received yet. Despite confirming the pickup with customer service twice, the gift card is still missing. I have reached out multiple times and even visited the store without any success. I believe this situation should have been handled better from the start, and I request the $5 gift card I was promised along with an additional compensation of $5-10 for the inconvenience caused by the repeated follow-ups. Thank you.

On October 18th at approximately 11:00 am local time, my daughter and I visited your store in Florissant, MO. Unfortunately, our experience was disappointing. Firstly, while browsing products, a Target employee maneuvered a cart and flatbed down the aisle without excusing themselves or asking me to move my shopping cart, which was off-putting. Secondly, with bulk items in my cart, I had to wait in a long checkout line while another lane opened behind me and served customers who had not been waiting. Lastly, an associate informed me that I could only purchase 4 household items, which seemed unreasonable given my needs and the available stock in the store. This encounter led to us leaving without making a purchase. The overall customer service was lacking, making this visit unsatisfactory.

I have noticed that Cartwheel has been failing to apply coupons correctly over the last few months, particularly at Starbucks locations. It's frustrating because the discounts aren't being reflected in the receipts, leading to discrepancies in the final amount paid. For example, today I purchased pop-tarts that were supposed to be 25% off, but the discount didn't show up on my receipt. With a newborn in tow, it's challenging to review receipts on the spot, especially since I live 25 miles away from the store. Lately, even Starbucks receipts don't display the discounts, making it harder to verify if the savings were indeed applied. I only realized the discounts were missing when I compared the prices in the Starbucks app.

I placed an order for online pickup at the Plantation, Florida location. I was notified via email that my order was ready for pickup. Upon arrival, the store associate struggled to locate my order, resulting in a delay. Despite the associate eventually finding it behind the counter, there was no assistance from the electronics department. Another customer nearby experienced a similar issue with missing items. As the associates searched for our orders, the return line increased, leading to a prolonged wait of 25 minutes with my children. This inefficient service during the busy holiday season is disappointing and raises concerns about future pickup orders. The store staff could benefit from improved training to ensure a smoother customer experience.

Today at 6:06pm, my daughter bought Beats headphones and an iPhone adapter at the 117th street Target in East Harlem. She discovered the iPhone adapter was incorrect and returned to the store to exchange it. The store manager, David, rudely accused her of swapping items and refused to return the $10 product or the receipt. Despite being a loyal teenage customer who values shopping at Target, my daughter was mistreated by David. She will no longer support this specific store due to this unpleasant experience. It's concerning whether we can receive a refund or exchange without a receipt. Beyond the monetary issue, my priority is addressing David's inappropriate behavior towards customers, as he upset my daughter to the point of tears with his accusations.

I have been attempting to contact you about my red card to understand the issue. The first letter was unclear, and the second stated the account was closed. I realize now that I failed to transfer the card to link with my new checking account. I am willing to pay what I owe, but I won't pay the service fee as I couldn't reach you. It's challenging to call from work, and I didn't know your Saturday hours. When I called from work, I didn't have the control number or my old checking number. Please, make it easier to resolve this. If you continue to demand the service fee, I will no longer shop at Target. I was trying to fix this, but it was incredibly difficult due to your procedures.

I don't have any problems, but I'd like to make a suggestion regarding the 2K20 edition. As a fan who has been playing since I was young (born in '96), I think it would be great to have highlight footage play while the game loads after the NBA 30 team logo appears. It could show NBA season game highlights on the screen with a spinning ball in the corner and championship rings in the background. This would make fans like me more excited to play and see the new animations in the game. Another idea could be to include footage from different NBA eras, showcasing great players, teamwork moments from championship finals, and impressive plays like dunks and crossovers. These suggestions are all from a fan's perspective, and I appreciate the hard work of the 2K team. If you'd like to reach me, you can email me at xcoleman71yahoo.com or call me at [redacted]. Xbox Gamertag: nikeyoungboi08. Thank you for listening, Xavier.

Today, I went to Target in Cypress, California to buy a Christmas dress for my granddaughter. At the checkout, I paid with a $[redacted] bill, and the cashier needed assistance to get the right change. After leaving, I realized I didn't receive a receipt, so I went back. The situation escalated when Alex said he couldn't reprint it. It took around 30 minutes and the involvement of other employees before a young man brought the receipt, proving my purchase. The cashier, Judy, with employee number [redacted]2, was apologetic and helpful throughout. The way the incident was handled made me feel embarrassed and accused of theft in front of other customers. Despite eventually getting the receipt, the whole experience was distressing. I hope Judy doesn't face any consequences as she was professional and kind. The checkout transaction number is 2-8[redacted]-0[redacted]-2.

Dear Customer Service, I am writing to express my disappointment with recent purchases of soap dispensers from Target. I rarely return items or leave negative feedback, but I felt compelled to share my experience. The first dispenser I ordered arrived broken. Upon replacement, the second dispenser failed to work correctly, causing soap to clog in the tube. Subsequently, I bought a third dispenser which also malfunctioned by leaking from the top rather than dispensing soap properly. This has led to wastage of both time and money. As a loyal customer, I have always appreciated Target products, but this experience has left me disheartened. Any assistance or resolution would be greatly appreciated. Sincerely, Amanda

I visited Target in South Charleston, WV at around 6:30PM on November 6th, [redacted]. I had a return to make with my receipt, as I had paid with cash. Despite having the receipt, which was less than a month old, I was only given a gift card instead of a cash refund. Upon realizing that I received a refund for the lowest ticketed price of $26 instead of the $29.99 I paid, I requested it to be corrected. The staff member was unable to locate my receipt, and after some confusion, I was given $5 to cover the difference. However, I pointed out that I was still owed $26. After receiving the remaining amount in cash, I didn't check it at the time. Later, I found out that I was still refunded $26 instead of the correct $29.99. I was disappointed by the poor customer service and the rudeness of the staff. This experience has me reconsidering shopping at a place where returns with receipts aren't handled accurately.

I made a purchase on target.com for the 12 Days of Christmas socks, including two pairs of Harry Potter socks. Upon closer inspection, I realized there was a third pair available, which I promptly added to my order. I double-checked multiple times to ensure I didn't accidentally order duplicates. However, when I revisited the site later, I saw one of the pairs had been changed and the third pair was no longer available. Luckily, I found the missing pair being resold elsewhere and have a picture for reference. If needed, feel free to reach out to me via email. I would appreciate being notified when this specific pair of socks is back in stock so I can complete my collection. Thank you.

On October 20, [redacted], I bought a Honeywell Warm Mist Humidifier from your Roanoke, VA store. Here is the information from the receipt: Receipt Number: REC#2-8[redacted]-0[redacted]-9 VCD Number: [redacted]-[redacted]-[redacted]. I realized that despite refilling it every night, the humidifier doesn't produce mist in the morning. I cleaned it last night as usual and found a lot of buildup. Even after cleaning, the issue persists. It's also challenging to start it, needing multiple adjustments to get it running. I'm worried about its reliability, especially with my elderly mother-in-law around. I'd like to return it and switch to a Guardian Brand humidifier instead. Can you please assist me with this?

I placed an order for the Melissa and Doug One Stop Play Shop on target.com this morning and selected store pick-up in Middletown, NY. Despite confirming one in stock, upon arrival, my order was unexpectedly canceled. I have three young children, and the inconvenience of this issue was frustrating. Additionally, I utilized a $10 gift card, a 25% off coupon, and a 10% military discount, the gift card was discarded post-payment. Target stated they had no Melissa and Doug playsets in stock, leaving me uncertain about the fate of my coupons. After a call to Target, where they too had no playsets and were uncertain about the cancellation, I was disconnected mid-conversation and had to re-explain everything to another representative. I have a case number but no resolution. The representatives expressed regret over the gift card and mentioned possible coupon honor, though uncertain. This experience has been exasperating, and as a customer, I seek improved service and satisfaction. I hope for a swift resolution to obtain the Melissa and Doug playset promptly.

I have been encountering issues while trying to make a payment on my Red Card through the website as it keeps showing as unavailable. I attempted to contact the customer service number 1-[redacted] but after spending 10 minutes on hold, I was unable to get assistance for my problem. This happened last month as well, and after waiting for two days, I tried contacting support where I encountered representatives who did not seem well-informed, referring to months as "Month Seven and Month Eight." Eventually, I was able to resolve the issue but still ended up paying late. Now, I am facing the same error message again while trying to log in. At this point, I am frustrated and would like the late fees to be waived. I no longer want to continue using the Target Red Card due to the recurring problems and difficulty in reaching knowledgeable support staff for assistance.

I am encountering difficulties with a Target gift card that my son received as a gift. We assumed it had a value of $20-$25 and was given during a holiday. Unfortunately, we do not have the receipt for its activation. The card was still covered by foil on the back with access numbers. When we attempted to use it in the Lincoln, Nebraska Target store on 48th & O street, the clerk revealed that it had a zero balance due to an error. We were advised to contact the number on the back of the card for information, leading to a frustrating experience speaking with customer service representatives regarding its activation history. Despite spending considerable time on the phone, I was informed that without the original receipt, they were unable to assist further. I am disappointed with the service received and the lack of resolution to our issue. It has been a lengthy and bothersome process just to address the problem and make a purchase. I believe gift cards should not expire, yet we are facing challenges with this particular one. I have provided the card details for reference and kindly request assistance in resolving this matter promptly. Thank you for your attention to this matter. Best, Tami Rupe

I recently reached out to customer service with a complaint but would like to escalate it to someone who can address it directly. The policy changes on free gift cards and store pick-up only items on Target's website have made it challenging for customers like me who live far from a store or have mobility issues. The new restock program doesn't apply to my area, leaving me with limited options to receive my orders easily. It feels unfair to rely only on in-store pick-up as it may push customers to make additional purchases unintentionally. This change has made me reconsider shopping at Target, affecting my perception of their customer service. On the other hand, I appreciate Walmart's initiative in providing a free pick-up service, making it more accessible and convenient for customers like me.

A few months ago, during a shopping trip, I qualified for a promotional gift card, but the cashier struggled to process it correctly. As a busy parent with a tired child, I didn’t check the card at the store. Now, when I tried to use it online for a Christmas purchase, I found out it was invalid. After contacting customer service and being advised to visit the store with the receipt, I was left feeling frustrated. Given my recent challenges with my son's health condition, every dollar counts. It would be helpful if such promotions could be linked to my account for easier tracking in the future and if cashiers could be trained to handle such situations better. Dealing with this issue after a long day of medical appointments was overwhelming, and I hope for a smoother resolution in the future.

I encountered a frustrating situation while trying to purchase a rug online. The price in my cart suddenly increased when I proceeded to check out. Upon contacting customer service, I faced difficulties. The representative seemed unable to acknowledge the discrepancy in pricing, despite my certainty. I offered to provide a screenshot as proof, but the representative denied the existence of the lower price. I hope to have this issue resolved promptly to honor the initial price. If someone could reach out to me promptly for me to proceed with my order, I would be grateful. Thank you.

I made multiple orders on Target.com to take advantage of the free gift card offer. Unfortunately, one of my orders was sent to an old address, creating a frustrating situation. Despite my attempts to correct the address through Target's chat feature immediately after the order, I was told it was not possible. This led to a long and confusing back-and-forth with UPS and Target, trying to resolve the address issue. Finally, after much struggle, a representative cancelled my order and offered a 25% discount on a future purchase. However, I needed the items sooner and ended up placing a new order with my credit card. The entire process was time-consuming and complicated, making me question ordering from Target in the future. The lack of ability to address and solve the problem efficiently was disappointing.

Hello Target, While shopping today, I encountered an issue with Cartwheel that left me disappointed. I carefully planned my trip, selecting coupons and Cartwheel offers, only to find that one of the coupons disappeared from the app when I reached the checkout. Although I could have printed a coupon at home, I relied on the app for convenience. Missing out on the $4 discount was a letdown for my family budget. To prevent this from happening to others, it would be helpful if Cartwheel included expiration dates for coupons. I suggest considering this improvement to enhance customer experience. I appreciate your attention to this matter. Thank you, Lisa