I just spent the better part of an hour attempting to order a rug online, I placed the...

GetHuman1528547's customer service issue with Target from November 2018

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The issue in GetHuman1528547's own words
I just spent the better part of an hour attempting to order a rug online, I placed the item in my cart at one price and when I went to check out seconds later the priced jumped up. I called “customer service” immediately, assuming they could trace the pricing on this item and would adjust it for my order but nothing of the sort happened. Instead I was placed on repeated hold, asked to explain this situation (one that seems quite straight forward) over and over again* only for the representative to continue to tell me that the item was the higher price. I simply cannot understand how within a matter of seconds this price and all records of its existence could just disappear. The representative was adamant that this price never existed, despite the fact that I told him I had a screen shot to prove it and that I would be happy to send it to him.**I would truly like to have this purchase honoured at this price. If someone could contact me ASAP so that I could complete this order, I would appreciate it. Thank you.

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Target

Customer service issue
Reported by GetHuman1528547
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1532 others
0 customers following this

Timeline

GetHuman1528547 started working on this issue
Nov 9th, 2018 8:56am

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